FAQs

Frequently Asked Questions (FAQ)

1. What is Simzotic all about?

Simzotic is a one-stop shop for premium car accessories. We offer a wide range of innovative and stylish products designed to enhance your driving experience, from car organizers to tech gadgets.

2. Where do you ship your products?

We ship worldwide! No matter where you are, we can deliver your favorite car accessories to your doorstep.

3. How long does delivery take?

Please note that delivery times may vary based on your location and customs processes. Typically, delivery is made within takes 5-14 business days. 

4. What’s your return policy?

We offer a hassle-free 30-day return policy for any unused, unopened or faulty items. If you're not satisfied with your order, just contact us within 30 days for a refund or exchange. Check our Returns page for more details.

5. How can I track my order?

After your order is processed, we’ll send you an email with a tracking number. You can use this number to check the status of your shipment through our website tracking page. Please allow 24-48 hours after placing your order for the tracking details to be updated. 

6. What types of payment options do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) & any of the Buy Now Pay Later methods. For specifics, please see the payment methods accepted on the product pages.

7. Can I change or cancel my order?

Yes, if your order hasn’t been processed or shipped yet. Reach out to our support team as soon as possible, and we’ll try our best to assist you before your purchase it dispatched. 

8. How do I contact Simzotic customer service?

You can get in touch with us by emailing support@simzotic.com or using the chat button on our website. We aim to respond to all inquiries within 24 - 48 hours.

9. What currency are prices listed in?

Our prices are listed based off the country you reside in. Please be mindful, if your location services are altered or not being shared, the prices may be displayed in another country currency. If this is the case, please use the drop down option to select the a suitable currency.

10. Are your products easy to install?

Absolutely! Our accessories are designed for quick and easy installation, with most products including simple instructions or tutorial videos that can be found on various media platforms as guidance (Tiktok, Instagram, Youtube etc).

11. Do you run special offers or discounts?

Yes, we regularly have promotions and special deals. Sign up for our newsletter or follow us on social media to stay updated on the latest discounts!